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<h1>Mei Law<span> - Business Operations Director</span></h1>
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Mei started her career in the telecoms sector. By the time she left Vodafone, she was working directly for the Customer Services Director as part of a team of specialist trouble shooters. Having majored in Statistics and Operations research, Mei was also able to monitor and analyse the call stats for a 100 strong call centre team, making recommendations and producing MI for the Board of Directors.
Mei gained a Masters degree in Computer Science and took up a role with the Royal Bank of Scotland where she worked closely with the Director of IT Development, helping to run a 2500+ IT organisation, driving through organisational change and delivering multi-million pound IT development Programmes.<br />Since joining Xceed in 2006, Mei has set up and run the Operations function for the company. She has been the driving force in securing ISO 9001:2008 accreditations.</p> <p>In addition to running the back office team, Mei has also taken on numerous client facing roles, delivering projects and programmes of work for clients including Barclays Bank, Thomson Reuters and Lloyds Banking Group.
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<h1>Dan Russon <span>- Services Director</span></h1><p>
Dan has over 13 years experience in managing all aspects of People and Talent Management. Having started out in a traditional agency environment he drastically changed the operating model when opening and running the company's Edinburgh office. After moving to London in 2001 he worked in an HR & Procurement Consultancy leading the Recruitment Process Outsourcing (RPO) Practice, covering a range of challenging clients including; Citigroup, LloydsTSB, BP and Carphone Warehouse. He has built and led numerous multi-disciplinary teams which have received recognition for 'Excellence in Outsourcing' at the Personnel Today Awards. With his early career focussed on IT he has developed experience of People & Talent Management across all Head Office functions, from Finance to HR & Marketing but has been especially successful at Board-Level hiring for rapid growth companies.</p> <p>At Xceed Dan is responsible for the attraction, development and deployment of our Permanent Consultants as well as managing the quality of service we deliver.</p>

<h1>Melvin Doye<span> - Solutions Director</span></h1>
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With over 20 years industry experience Mel has a proven track record of implementing successful organisational change across multi-disciplined organisations, business functions and geographies. Working for Thomson Reuters Mel spent 14 years in Data Centre and Technical Operations management before moving into the business functions performing a programme management role. ITIL Service Management qualified - Mel joined Xceed in 2006 and has since delivered a number of key projects including; ICT strategies, business continuity and application development project recovery and most recently the realisation of over $4m annualised savings through Data Services optimisation for a major financial information organisation.</p> <p>Mel's sector experience includes Financial Services, Retail and Investment Banking, Manufacturing and Local Government.
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<h1>Shaun Smith<span> - Technology Practice Director</span></h1>
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Shaun is an exceptionally effective Programme Delivery Manager with 24 years experience in financial technical infrastructure delivery. He is highly skilled in translating customer requirements into achievable solutions to deliver business benefits, thus providing a high quality of service to clients. Previous roles have demonstrated his ability to deliver large, high value complex programmes and in the recovery of failing projects by applying project management processes in a practical and efficient manner, Shaun has an instinctive ability to identify indirect opportunities for the customer and to maximise benefits (tangible and intangible) of any proposed changes. Through the use of excellent communication and inter-personal skills, he builds effective, delivery-focussed teams.</p> <p>As Practice Director for Xceed's Technology Practice, Shaun manages the delivery of Infrastructure focussed professional services, including Project/Programme management, Infrastructure Architect/Roadmap development and delivery, Service Management and Virtualisation design/implementation, but has also developed a number of Xceed Service offerings within cloud computing that are proving attractive to our clients.
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<h1>Mark Ward<span> - Insurance Practice Director</span></h1>
<p>Mark is a highly accomplished Programme Director with over 20 years international experience of running IT & Business Change programmes, mainly working with Lloyd's brokers, Managing Agencies and Service Providers. He has an extensive background in the definition and delivery of strategic full life-cycle solutions, including; legacy replacement, package implementation and business process improvement programmes. Mark's recent history includes: Sector Head for London Markets at Marsh where he was responsible for management and delivery of all IT solutions across the London Market sector. Head of Business & Technology Integration at Beazley Group where he led the business and IT Delivery teams through a period of major growth, developing from a London Market centric organisation to a truly international operation.</p> <p>At Xceed Mark leads the Insurance Practice which is focussed on IT strategy, business change management and implementation especially for the London Market.
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<h1>Tim Clark<span> - Service Management Practice Director</span></h1>
<p>Tim has over 25 years experience in the IT and outsourcing industries. He has a proven track record in leading large European multi-site service delivery teams and has directed large complex infrastructure, applications and turnaround programmes. Working for Xerox and EDS, Tim spent 12 years in application development and deployment and during this time became a globally certified PMI Programme Manager. He has extensive experience of strategic client-server system deployments and was responsible for all aspects of a number of CRM and business process improvement programmes implemented in 9 European countries.
At EDS, in the role of Service Delivery Executive, Tim was responsible for all outsourced infrastructure, data centre and network services delivered across 18 European countries to a major global client with an estate of 20,000 desktops. He has specialised in European service management and was instrumental in the successful deployment of a number of ITIL driven, service management best practices across Europe. These initiatives, including the integration of 8 local language country helpdesks into a single European multi-lingual Service Desk, delivered tangible cost benefit and service improvement to his Client.</p> <p>At Xceed, Tim is the Practice Director for Service Management and is focussed on supporting our clients to maximise opportunities to drive efficiency, strengthen standards and deliver operational service excellence, service speed and efficiency and lower service costs.
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<h1>David Gillbanks<span> - Practice Director</span></h1>
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David has over twenty years experience within the IT industry focussed primarily on the Financial Services market where he has worked with a range of blue chip clients around the globe including Citibank, BNP Paribas, Credit Suisse, China Development Bank and Temasek. David has an exceptional track record of recovering failing programmes, reducing cost of delivery and achieving client satisfaction.
As a programme manager & director David has successfully delivered complex, multi-national, multi-million pound, infrastructure and business change programmes. He places particular emphasis on stakeholder management and effective communication at all levels.
David brings substantial Professional Services experience to his role at Xceed having led Professional Services functions at both DST Global Solutions & Misys as well as having been Head of Project Management for DEC's Financial Services Practice. He has managed budgets of over £75m and large, geographically dispersed teams, both Programme and Functional. </p> <p>An inspiring and motivational leader David is passionate about delivering business benefit through effective Project & Programme Management.
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<h1>Jim Hennigan<span> - Practice Director</span></h1>
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Jim is a highly successful senior executive with proven organisational leadership abilities in both technical and commercial disciplines. He has extensive knowledge across a broad range of technologies and business domains including Business & Organisational Change Management & Executive Leadership and he is a recognised authority on automated multi-channel contact centre solutions. He has a wealth of knowledge around Business Intelligence and a passion for Cloud Computing that he has developed over a number of years operating with SaaS (Software as a Service) and PaaS (Platform as a Service).
Jim has comprehensive international experience, notably in establishing and leading organisations spanning diverse cultural and economic environments. </p>

<p>Jim has operated as a Plc Board Director and brings a wealth of negotiation and facilitation experience to his role at Xceed having worked with organisations as diverse as Apple, Standard Bank, Thomson Reuters, Ovum and Marks & Spencer.
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<h1>Joe Yaeger<span> - Practice Director</span></h1>
<p>
Joe brings extensive experience covering a wide range of management roles including Programme Management, BPO, PMO and Service Delivery. His recent accomplishments include enterprise transformation and transition programme planning and oversight for a Global BPO Programme. He excels in executive level Programme Management and consulting, information systems planning, enterprise architecture development, systems dynamics modeling and planning and implementing enterprise wide data sharing strategies.
He demonstrates a strong hands-on capability to complement his excellent facilitation and advisory abilities which make him highly respected within the Management Consulting and IT Community. Joe is consistently focused on linking enterprise investments with strategic and tactical business goals.</p>

<p> Joe has demonstrated his value and experience over many years of operating with a diverse array of clients including; Hewlett Packard, General Motors, Compuware and WorldPay.

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<h1>Pat Phillips<span> - Practice Director</span></h1>
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Pat is a very experienced service director with over 27 years spent in the IT industry. He has held a variety of senior roles at Thomson Reuters and the Metropolitan Police Service where he built considerable expertise in most aspects of IT, more recently with a particular focus in business management and creating strategy. Operating at board level, Pat has a strong track record in delivering excellent customer service internationally, driving major multi-million pound change programmes and leading large operational groups in both the private and public sectors. He has had P&L accountability for significant budgets over £200m.</p><p>
At Xceed, Pat focuses on major business change and transformation opportunities including transition from traditional support to ‘as a Service’ and cloud based models, helping clients recover failing programmes and turning around poorly performing technical organisations. He can provide particular value to clients in the prevention of fraud and cyber-crime initiatives in both the private and public sectors.
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<h1>John Joyce<span> - Practice Director</span></h1>
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John is a proven IT project & service delivery, change management, and vendor management professional with a 24 year track record in the IT services sector in the Finance vertical. John has worked for leading blue chip companies including Thomson Reuters, BT Syntegra, KPMG Consulting, Dimension Data and SAS Institute. He has delivered projects and change management initiatives into many Tier 1 organizations including Macquarie Bank, Bank of America, Thomson Reuters, Lloyds Banking Group, Citigroup, Barclays, Credit Suisse and NatWest. He delivers measurable improvements in the areas of IT due-diligence, strategy, design, procurement, implementation, and operational service management. John is CDCDP (Certified Data Centre Design Professional), PRINCE2 and ITIL certified.</p><p>John's Practice focuses on Data Centres, Office Relocations & Market Data Infrastructure. Recent deliverables have included the successful management of the IT and Market Data work streams for Data Centre and Corporate Office consolidation and relocation programmes.
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<h1>Martin Poole<span> - UK Resourcing Manager</span></h1>
<p>Martin has been in the recruitment industry for over 10 years. He cut his teeth on the Senior Finance desk for a prominent city recruitment company successfully headhunting senior accountants out of Investment Banks. Martin then went on to join RPO firm - Reflect and was onsite with The Carphone Warehouse - Europe's leading Telecoms/Retail businesses where he focussed on recruiting vacancies across head office. Martin joined Alexander Mann Solutions in August 2008, driving "direct" recruitment and projects within their Deloitte, Molson Coors and Xchanging accounts.</p> <p>As a generalist recruiter he has been responsible for Head office, SAP implementation, Procurement, Finance, Insurance and HR recruitment but having started out in IT himself it's IT that's his strongest suit.
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