Xceed has seen and managed a wide variety of projects at different stages in their life-cycle. We regard Service Management as an opportunity for transformation so we recommend an approach that is driven to change hearts and minds and is supported by best practice processes and best of breed toolsets. We have frequently created value through considered consultation and tailoring service management best practices to suit the ethos and character of each specific client. What works for one client won't automatically work for the next. From short-term training and tool-set roll-outs to three year intensive programmes to transform the culture and mindset of complex global blue-chips, Xceed brings a wealth of practical experience to bear. Whatever the size and duration, we've consistently demonstrated measurable benefit in terms of: Reduced total cost of ownership, increased system availability, reduction in mean time between failures, reduction of repeat incidents and outage times, customer satisfaction, an increase in incident free days and of course an increase in changes that are right first time. Xceed believes the key objective of effective Service Management is the alignment of IT services to business requirements and the focussed delivery of value.